It has been a decade since President Obama signed into law the Affordable Care Act – March 23, 2010 – shifting healthcare delivery into the value-based delivery model. Now, as we enter a new decade, hospitals also are entering a new era of patient engagement. What can we expect next when it comes to improving the hospital experience? Here’s what we see ahead.
Nowadays, the term ‘healthcare innovation’ is becoming almost cliché. Everyone, it seems, is on the bandwagon to be known as an innovator, a disrupter. New companies and technologies are coming online faster than hospital management teams can adequately vet them.
Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive impact to hospital reimbursements.