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Three Ways Patients Want Hospitals to Improve the Patient Experience 

Posted by Allen Technologies on Mar 3, 2020 12:00:28 PM

Pick up any newspaper, turn on any TV or open any news web site and it is clear that healthcare accessibility and costs are top of mind concerns for American consumers. In the latest Politico poll, about 80% of respondents – in both parties – said lowering healthcare costs was “extremely” or “very” important. 

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Topics: Allen Technologies, Patient Experience, Patient Communication, Discharge Planning

One Hospital’s Allen E3 Story to Patient-Centered Care

Posted by Mark Lancaster on Dec 1, 2019 8:00:00 AM

Seven years ago, Northern Westchester Hospital in Mount Kisco, New York, came to Allen Technologies with a challenge not uncommon to most hospitals. The 245-bed Northwell Health facility wanted to empower and engage its patients in their treatment. It was looking for innovative ideas – and sought a technology partner with the creative chops and an innovation track record to achieve it.

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Topics: Allen Technologies, Patient Experience, Patient-Centered Care

Hospital Innovators: Using Interactive Technology to Improve Diabetes Education

Posted by Allen Technologies on Nov 15, 2019 8:00:00 AM

Diabetes statistics are alarming. Today there are an estimated 30 million diabetes cases in the United States of America alone, and it is one of our leading causes of death. Older Americans with diabetes are more likely to be in the emergency room, and a recent study found that nearly a third of those ED visits result in hospital admissions.

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Topics: Allen Technologies, Patient Education, Patient Experience

Three Ways Hospitals Benefit from Today’s Patient Smart Rooms

Posted by Mark Lancaster on Nov 1, 2019 8:00:00 AM

Smart technology is showing up everywhere.

  • In our living rooms, where we can adjust lighting or play music automatically and remotely.
  • In our travels, where apps and personal assistants guide our routes and warn us of traffic delays.
  • In our daily schedules, where predictive analytics smartly remind us of recurring appointments.
  • And in the highest performing hospitals, where smart technology is changing the hospital experience for the better – for both patients, and staff.
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Topics: Patient Experience

Hospital Discharge Planning Can Improve the Patient Experience

Posted by Allen Technologies on Oct 15, 2019 7:00:00 AM

Discharge planning – or more precisely, the lack of it – was a predominant conversation at the Chief Nursing Officer Summit we attended last month in Scottsdale, Arizona.

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Topics: Allen Technologies, Patient Experience

Patient Experience is Everyone’s Job (Not Just the CXO)

Posted by Allen Technologies on Sep 1, 2019 7:00:00 AM

It’s been 12 years since the first chief patient experience officer (CXO) was hired. That was 2007 when Cleveland Clinic took the bold step to create the new position on the hospital’s executive team, along with forming a new department – the Office of Patient Experience.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction

Four Steps to Improving Patient Safety

Posted by Allen Technologies on Aug 15, 2019 7:00:00 AM

Every hospital aspires to provide a safe environment for patients and employees. And most do, according to Leapfrog’s most recent survey. Nearly three-fourths of the 2,000-plus hospitals in the 2018 Leapfrog Hospital Survey met all nine components of Leapfrog’s never-event policy.

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Topics: Allen Technologies, Patient Experience

Human-Centered Healthcare Technology: Consider the User Impact

Posted by Allen Technologies on Jul 15, 2019 7:00:00 AM

To say that technology has changed – is changing – how healthcare is delivered is an understatement. The Gartner Group estimates that worldwide, hospital IT spending will grow by 2.8 percent this year from its $3.7 trillion 2018 level.

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Topics: Allen Technologies, Patient Experience

Patient Care Experience Improvements: Delivering What’s Important to Patients

Posted by Allen Technologies on Jun 15, 2019 7:00:00 AM

A Beryl Institute study of 2,000 consumers uncovered some insight into the importance patients put on their patient care experience. A staggering nine out of ten respondents said their patient experience is somewhat or very important to them, but why? They believe that a good experience contributes to their healing and health outcomes.

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Topics: Patient Experience, Patient Satisfaction

What Does It Take to Change the Patient Experience?

Posted by Allen Technologies on May 3, 2018 2:45:45 PM

As hospitals look for ways to intersect people, processes and technology to improve outcomes, patient satisfaction and revenue, chief experience officers and, more recently, hospital docents (skilled volunteers) are playing that key role.

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Topics: Allen Technologies, Patient Experience

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