Picture yourself walking around one of Disney's theme parks, and you come to a section of the park called "The World of PECOT." At first, you think, "Perhaps someone painted a typo on the sign," but it's clear this isn't EPCOT. After reading the sign more carefully, you realize you've just stumbled upon the Patient Experience Center Of Tomorrow. Excitedly, you scream, "come on, kids!"
In the days before COVID-19, the day-to-day hospital patient experience was filled with plenty of opportunities to stay socially engaged, stimulated, and distracted.
Pick up any newspaper, turn on any TV or open any news web site and it is clear that healthcare accessibility and costs are top of mind concerns for American consumers. In the latest Politico poll, about 80% of respondents – in both parties – said lowering healthcare costs was “extremely” or “very” important.
Seven years ago, Northern Westchester Hospital in Mount Kisco, New York, came to Allen Technologies with a challenge not uncommon to most hospitals. The 245-bed Northwell Health facility wanted to empower and engage its patients in their treatment. It was looking for innovative ideas – and sought a technology partner with the creative chops and an innovation track record to achieve it.
Diabetes statistics are alarming. Today there are an estimated 30 million diabetes cases in the United States of America alone, and it is one of our leading causes of death. Older Americans with diabetes are more likely to be in the emergency room, and a recent study found that nearly a third of those ED visits result in hospital admissions.
Smart technology is showing up everywhere.
- In our living rooms, where we can adjust lighting or play music automatically and remotely.
- In our travels, where apps and personal assistants guide our routes and warn us of traffic delays.
- In our daily schedules, where predictive analytics smartly remind us of recurring appointments.
- And in the highest performing hospitals, where smart technology is changing the hospital experience for the better – for both patients, and staff.
Topics: Patient Experience
Discharge planning – or more precisely, the lack of it – was a predominant conversation at the Chief Nursing Officer Summit we attended last month in Scottsdale, Arizona.
It’s been 12 years since the first chief patient experience officer (CXO) was hired. That was 2007 when Cleveland Clinic took the bold step to create the new position on the hospital’s executive team, along with forming a new department – the Office of Patient Experience.