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Human-Centered Healthcare Technology: Consider the User Impact

Posted by Allen Technologies on Jul 15, 2019 8:00:00 AM

To say that technology has changed – is changing – how healthcare is delivered is an understatement. The Gartner Group estimates that worldwide, hospital IT spending will grow by 2.8 percent this year from its $3.7 trillion 2018 level.

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Topics: Allen Technologies, Patient Education, Patient Experience, Operational Efficiency, Patient Engagement

The Connection Between Patient Education, Patient Satisfaction and Hospital Readmissions

Posted by Allen Technologies on Jul 1, 2019 8:00:00 AM

Adequately preparing a hospital patient to transition to care at home is one of the most important deterrents to hospital readmissions. Alarmingly, HCAHPS scores for care transition and discharge planning often fall among the lowest of all HCAHPS ratings.

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Topics: Allen Technologies, Patient Education, Patient Experience, Patient Satisfaction, Patient Engagement

Patient Care Experience Improvements: Delivering What’s Important to Patients

Posted by Allen Technologies on Jun 15, 2019 8:00:00 AM

A Beryl Institute study of 2,000 consumers uncovered some insight into the importance patients put on their patient care experience. A staggering nine out of ten respondents said their patient experience is somewhat or very important to them, but why? They believe that a good experience contributes to their healing and health outcomes.

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Topics: Patient Experience, Patient Satisfaction, Patient Engagement

What Does It Take to Change the Patient Experience?

Posted by Allen Technologies on May 3, 2018 3:45:45 PM

Industry Leaders Say: People, Processes & Technology

As hospitals look for ways to intersect people, processes and technology to improve outcomes, patient satisfaction and revenue, chief experience officers and, more recently, hospital docents (skilled volunteers) are playing that key role. In fact, more than half of hospitals now have a chief experience officer. A 2017 survey by The Beryl Institute found that 58 percent of hospitals surveyed employ a chief experience officer or CXO, up from just 22 percent in 2013.

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Topics: Allen Technologies, Patient Experience

Want a Better Patient Experience? Take These 7 Steps.

Posted by Allen Technologies on Mar 5, 2018 11:19:08 AM

Everyone’s talking about it. What is the “it”? The “it” is how do we, as hospitals, improve our patients’ experience. How do we take a stressful, sometimes emotional, often confusing stay in a hospital and turn all of those adjectives into positives? There’s no single answer to that question, as evidenced by the many sessions devoted to patient experience at this week’s HIMSS conference.

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Topics: Allen Technologies, Patient Experience

Putting Patients in Control: 4 Technology Tips to Create a Better Experience

Posted by Allen Technologies on Dec 28, 2017 11:39:59 AM

Walk through most any new healthcare facility, and it is readily apparent: these buildings are a far cry from the designs of our grandparents’ era. Architects, designers and technology providers are teaming with clinicians and facilities managers to create facilities that put the patient experience at their core.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction

3 Reasons Why 360-Degree Patient Engagement Improves HCAHPS

Posted by Allen Technologies on Dec 12, 2017 3:36:50 PM

Original article posted on eclarifire.com.

Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive impact to hospital reimbursements.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction, Patient Engagement

Reduce Hospital Readmissions Using Interactive Systems

Posted by Allen Technologies on Apr 10, 2017 1:14:43 PM

The Centers for Medicare & Medicaid Services released data last fall that shows good news for hospitals working to reduce patient readmissions. From 2010-2015, 30-day hospital readmission rates fell by 8 percent nationally – with reductions noted in every state but one.

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Topics: Allen Technologies, Patient Experience, Operational Efficiency

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