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Three Ways Hospitals Benefit from Today’s Patient Smart Rooms

Posted by Mark Lancaster on Nov 1, 2019 8:00:00 AM

Smart technology is showing up everywhere.

  • In our living rooms, where we can adjust lighting or play music automatically and remotely.
  • In our travels, where apps and personal assistants guide our routes and warn us of traffic delays.
  • In our daily schedules, where predictive analytics smartly remind us of recurring appointments.
  • And in the highest performing hospitals, where smart technology is changing the hospital experience for the better – for both patients, and staff.
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Topics: Patient Experience

Hospital Discharge Planning Can Improve the Patient Experience

Posted by Allen Technologies on Oct 15, 2019 7:00:00 AM

Discharge planning – or more precisely, the lack of it – was a predominant conversation at the Chief Nursing Officer Summit we attended last month in Scottsdale, Arizona.

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Topics: Allen Technologies, Patient Experience

Patient Experience is Everyone’s Job (Not Just the CXO)

Posted by Allen Technologies on Sep 1, 2019 7:00:00 AM

It’s been 12 years since the first chief patient experience officer (CXO) was hired. That was 2007 when Cleveland Clinic took the bold step to create the new position on the hospital’s executive team, along with forming a new department – the Office of Patient Experience.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction

Four Steps to Improving Patient Safety

Posted by Allen Technologies on Aug 15, 2019 7:00:00 AM

Every hospital aspires to provide a safe environment for patients and employees. And most do, according to Leapfrog’s most recent survey. Nearly three-fourths of the 2,000-plus hospitals in the 2018 Leapfrog Hospital Survey met all nine components of Leapfrog’s never-event policy.

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Topics: Allen Technologies, Patient Experience

Human-Centered Healthcare Technology: Consider the User Impact

Posted by Allen Technologies on Jul 15, 2019 7:00:00 AM

To say that technology has changed – is changing – how healthcare is delivered is an understatement. The Gartner Group estimates that worldwide, hospital IT spending will grow by 2.8 percent this year from its $3.7 trillion 2018 level.

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Topics: Allen Technologies, Patient Experience

Patient Care Experience Improvements: Delivering What’s Important to Patients

Posted by Allen Technologies on Jun 15, 2019 7:00:00 AM

A Beryl Institute study of 2,000 consumers uncovered some insight into the importance patients put on their patient care experience. A staggering nine out of ten respondents said their patient experience is somewhat or very important to them, but why? They believe that a good experience contributes to their healing and health outcomes.

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Topics: Patient Experience, Patient Satisfaction

What Does It Take to Change the Patient Experience?

Posted by Allen Technologies on May 3, 2018 2:45:45 PM

As hospitals look for ways to intersect people, processes and technology to improve outcomes, patient satisfaction and revenue, chief experience officers and, more recently, hospital docents (skilled volunteers) are playing that key role.

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Topics: Allen Technologies, Patient Experience

Want a Better Patient Experience? Take These 7 Steps.

Posted by Allen Technologies on Mar 5, 2018 10:19:08 AM

Everyone’s talking about it. What is the “it”? The “it” is how do we, as hospitals, improve our patients’ experience. How do we take a stressful, sometimes emotional, often confusing stay in a hospital and turn all of those adjectives into positives? There’s no single answer to that question, as evidenced by the many sessions devoted to patient experience at this week’s HIMSS conference.

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Topics: Allen Technologies, Patient Experience

Putting Patients in Control: 4 Technology Tips to Create a Better Experience

Posted by Allen Technologies on Dec 28, 2017 10:39:59 AM

Walk through most any new healthcare facility, and it is readily apparent: these buildings are a far cry from the designs of our grandparents’ era. Architects, designers and technology providers are teaming with clinicians and facilities managers to create facilities that put the patient experience at their core.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction

3 Reasons Why 360-Degree Patient Engagement Improves HCAHPS

Posted by Allen Technologies on Dec 12, 2017 2:36:50 PM

Original article posted on eclarifire.com.

Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive impact to hospital reimbursements.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction, Patient Engagement

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