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The Patient Experience of Tomorrow … Delivered Today!

Posted by Frank Fortner, CEO, Strategic Healthcare Connections on Aug 24, 2020 12:03:39 PM

Picture yourself walking around one of Disney's theme parks, and you come to a section of the park called "The World of PECOT." At first, you think, "Perhaps someone painted a typo on the sign," but it's clear this isn't EPCOT. After reading the sign more carefully, you realize you've just stumbled upon the Patient Experience Center OTomorrow. Excitedly, you scream, "come on, kids!"

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Topics: Allen Technologies, Patient Experience, Patient-Centered Care, Hospital Smart Rooms, Digital Whiteboards

Now More Than Ever, Hospitals Need to Focus on Patient Entertainment and Distraction

Posted by Allen Technologies on Aug 17, 2020 3:05:45 PM

In the days before COVID-19, the day-to-day hospital patient experience was filled with plenty of opportunities to stay socially engaged, stimulated, and distracted.

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Topics: Allen Technologies, Patient Experience, COVID-19, Smart TVs, Patient Entertainment

Why Hospitals Must View Patients as Consumers

Posted by Allen Technologies on Aug 4, 2020 11:09:41 AM

The American healthcare industry is known for many things—sadly, a pleasant patient experience isn’t always them. In large part, that’s because many hospitals have yet to adapt to meet the expectations of patients who are increasingly discerning, demanding, and technologically savvy consumers.

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Topics: Allen Technologies, Patient Experience, Patient Engagement, Patient-Centered Care, COVID-19

Four Practical Ways Hospitals Can Improve Patient Experience

Posted by Allen Technologies on Apr 22, 2020 4:55:34 PM

These easy steps can speed recovery, improve patient safety, and reduce readmission.

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Topics: Patient Experience, Patient Communication, Discharge Planning, Hospital Smart Rooms, Reducing Readmissions

Three Ways Patients Want Hospitals to Improve the Patient Experience 

Posted by Allen Technologies on Mar 3, 2020 12:00:28 PM

Pick up any newspaper, turn on any TV or open any news web site and it is clear that healthcare accessibility and costs are top of mind concerns for American consumers. In the latest Politico poll, about 80% of respondents – in both parties – said lowering healthcare costs was “extremely” or “very” important. 

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Topics: Allen Technologies, Patient Experience, Patient Communication, Discharge Planning

One Hospital’s Allen E3 Story to Patient-Centered Care

Posted by Mark Lancaster on Dec 1, 2019 8:00:00 AM

Seven years ago, Northern Westchester Hospital in Mount Kisco, New York, came to Allen Technologies with a challenge not uncommon to most hospitals. The 245-bed Northwell Health facility wanted to empower and engage its patients in their treatment. It was looking for innovative ideas – and sought a technology partner with the creative chops and an innovation track record to achieve it.

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Topics: Allen Technologies, Patient Experience, Patient-Centered Care

Hospital Innovators: Using Interactive Technology to Improve Diabetes Education

Posted by Allen Technologies on Nov 15, 2019 8:00:00 AM

Diabetes statistics are alarming. Today there are an estimated 30 million diabetes cases in the United States of America alone, and it is one of our leading causes of death. Older Americans with diabetes are more likely to be in the emergency room, and a recent study found that nearly a third of those ED visits result in hospital admissions.

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Topics: Allen Technologies, Patient Education, Patient Experience

Three Ways Hospitals Benefit from Today’s Patient Smart Rooms

Posted by Mark Lancaster on Nov 1, 2019 8:00:00 AM

Smart technology is showing up everywhere.

  • In our living rooms, where we can adjust lighting or play music automatically and remotely.
  • In our travels, where apps and personal assistants guide our routes and warn us of traffic delays.
  • In our daily schedules, where predictive analytics smartly remind us of recurring appointments.
  • And in the highest performing hospitals, where smart technology is changing the hospital experience for the better – for both patients, and staff.
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Topics: Patient Experience

Hospital Discharge Planning Can Improve the Patient Experience

Posted by Allen Technologies on Oct 15, 2019 7:00:00 AM

Discharge planning – or more precisely, the lack of it – was a predominant conversation at the Chief Nursing Officer Summit we attended last month in Scottsdale, Arizona.

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Topics: Allen Technologies, Patient Experience

Patient Experience is Everyone’s Job (Not Just the CXO)

Posted by Allen Technologies on Sep 1, 2019 7:00:00 AM

It’s been 12 years since the first chief patient experience officer (CXO) was hired. That was 2007 when Cleveland Clinic took the bold step to create the new position on the hospital’s executive team, along with forming a new department – the Office of Patient Experience.

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Topics: Allen Technologies, Patient Experience, Patient Satisfaction

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