Patients, Consumers, and The 3 C’s
- Digital access to their health record and care plan – From onboarding to discharge, patients require a streamlined, immediate access to their own health records, education, and care plans. Engaged and educated patients are more likely to understand their health issue and to then follow the prescribed care. This leads to:
- Patient-centric technology – Although patients are more tech savvy than ever, they still want to use intuitive platforms that are:
- Operate in real-time
- Accessible 24/7/365
- Adjusting their own room temperature
- Accessing their interactive care whiteboard
- Raising or lowering window blinds
- Turning down the lighting in the room
- Drowning out hallway noise and chatter with relaxing sounds and ambient music
- Ordering a meal
- Requesting immediate housekeeping services
- Asking for a chaplain visit
- Reading discharge planning instructions
- Digital signage – Allows care teams to display important health information in common areas such as alerts, community messaging, and population health tips. By providing vital health information to both patients and visitors, hospitals increase safety and reinforce their focus on creating a positive, health-centric environment.
- Health education videos – When nurses are stretched thin for time, they can’t fully review all aspects of a patient’s care plan with the patient during rounding. Digital health videos, automatically delivered to the patient room TV, help educate and inform patients during every phase of their stay, whether onboarding, treatment, or discharge.
- Digital whiteboards – The more knowledge that patients have about their treatment and care team, the happier they are. In-room digital whiteboards give individuals increased access to their health data. This provides them with critical care information, which enhances communication between patients and staff.
- Messaging and feedback – Patients will be far more tolerant of busy staff when they have more ways to speak to experts, alert their care team, or get help they need as soon as they need it. Giving the patient access on the TV to frequent interactive surveys allows hospitals to address issues and de-escalate situations before they can get out of hand.
Benefits of Meeting the 3 C’s
- Room quietness increased 15%
- Staff responsiveness increased 12%
- Medication communication ratings gained 11%
- Nurse communication scores improved by 8%
- Discharge planning scores improved by 6%
- Patient ratings of the hospital improved by 9%
Allen E3 – Leveraging Technology to Improve Patient Outcomes
- Customized patient education
- Comfort controls
- In-room entertainment
- Enhanced communication with family and staff